Appointments
Contact us with Accurx
You can contact a doctor, nurse or other healthcare professional online using a website called Accurx.
Most of our doctor appointments are available to book on the day. You will be offered either a telephone or face to face appointment. A small number of appointments are available to book in advance.
Appointments are for 10 minutes and only one problem should be discussed. If you feel there are multiple issues, please discuss with the receptionist as we may be able to offer a longer appointment.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- contact us online
- use your NHS account (through the NHS website or NHS App) to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Duty doctor
These appointments are available every day and are for problems which require immediate medical attention.
Nurse practitioners
Our nurse practitioners appointments are available to book on the day. They can help with any minor illness and are able to prescribe medication.
Nurses
Our nurses are available to book in advance and hold clinics most days. They also see patients needing wound dressing and patients with chronic diseases such as asthma, COPD and diabetes.
HCAs
Our HCAs are available to book in advance and hold clinics most days. They see patients for blood tests, ECGs, smoking cessation, blood pressures and health checks.
Physiotherapy
We have a physiotherapist who works at the surgery three times a week. You can see them for joint/muscle pains, back problems, arthritis and lots of other conditions.
Enhanced access
If you would like an evening or Saturday appointment, please request this when you contact your practice. Details of your appointment, including the location of your appointment (if booked during enhanced access hours) will be given by reception at the time of booking.
As part of this service, appointments will be available between:
- 6:30pm and 8pm Monday to Friday
- 9am and 5pm Saturdays
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: systmonline
- phone us on 01206 517100 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Please try to come to the surgery, whenever possible, as facilities here are far better for examination and treatment.
If you feel a home visit is needed, please phone the surgery between 8am and 10:30am.
The receptionist may ask you for details of your problem so that the doctor will be able to assess the urgency of the visit.